Your privacy is our priority. This Privacy Policy sets out in detail how Bet365 EE collect, use, store, and protect the personal information of all members in Malaysia in accordance with the Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how Bet365 EE handles the personal data of Malaysian members.
All data transmitted between your device and Bet365 EE's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB.
Bet365 EE operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is strictly necessary and never sell your information to third parties.
You have full control over your personal data. Request access, correct, or delete your information at any time through your account settings or by contacting our support team.
Your data is stored on servers protected by multi-layered security systems, strict access controls, and regular audits. Internal access to member data is granted only to staff who genuinely require it.
You can choose the types of marketing communications you wish to receive, or unsubscribe at any time. We will not send unsolicited messages once you have withdrawn your consent.
We are fully transparent about what data is collected, why it is collected, and how it is used. There are no hidden terms — everything is stated clearly in this Privacy Policy.
Important Note: This Privacy Policy applies to all users who access or use the Bet365 EE platform. By registering an account or using our services, you agree to the terms set out in this Privacy Policy.
Bet365 EE ("we", "the platform") take our responsibility to protect every member's privacy seriously. This Privacy Policy has been developed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines our practices regarding the collection, use, disclosure, and protection of your personal information.
This policy applies to all personal information collected through the bet365ee.plus website, the Bet365 EE mobile app, email communications, and all our customer service channels. "Personal information" means any information that can be used to identify you, directly or indirectly, as an individual.
We are committed to ensuring that your personal information is handled in a transparent, responsible, and secure manner. If you have any questions about this Privacy Policy, please contact us via support@bet365ee.plus.
Bet365 EE only collects data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Mandatory |
| Contact Data | Mobile number, email address | Mandatory |
| Financial Data | Bank account number, digital wallets (Touch 'n Go, GrabPay), transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Betting history, games played, access times | Automatic |
| Communication Data | Support chat records, emails sent to us | Where applicable |
Bet365 EE never does not store full credit or debit card numbers. All payment processing via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay is handled through payment gateways that comply with PCI DSS standards.
Bet365 EE collects information that you provide directly when:
When you browse or use the platform Bet365 EE, our system automatically records certain technical information, including your IP address, web browser type, device operating system, pages visited, and session duration. This data is used solely for security, fraud detection, and user experience improvement purposes.
In certain circumstances, Bet365 EE may receive information about you from trusted third-party service providers, including identity verification agencies and payment service providers such as FPX (Maybank2u, CIMB Clicks) and digital wallet operators. This information is used solely for verification and compliance purposes.
Bet365 EE uses your personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
You may withdraw your consent to receive marketing communications at any time by updating your notification settings in your account or by sending us an email.
Bet365 EE does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, we may share your data in limited circumstances as follows:
We work with selected third-party service providers to help us operate the platform, including payment gateway providers, identity verification services, and cloud infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Bet365 EE may disclose your personal information when required by Malaysian law, court order, or a lawful request from a competent authority. In all such cases, we will endeavour to notify you of the disclosure unless prohibited from doing so by law.
In cases involving suspected fraud, money laundering, or serious security threats, Bet365 EE reserve the right to share relevant information with law enforcement agencies or the appropriate regulatory authorities to protect the interests of all parties.
Bet365 EE implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. You are also responsible for keeping your Bet365 EE account password and login credentials secure.
If you suspect your account has been accessed without authorisation, please contact the Bet365 EE immediately via 24/7 live chat.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to the personal data we hold:
To exercise any of the rights above, please submit a written request to support@bet365ee.plus along with your account number and a copy of your identification document. We will process your request within 21 business days in accordance with PDPA requirements.
Platform Bet365 EE uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly. The following are the types of cookies we use:
These cookies are essential for the platform's core functions, including login session authentication, security, and language preferences. Without them, the platform cannot operate properly. Essential cookies cannot be disabled.
We use analytics cookies to understand how members use our platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This information is used in aggregate form to improve the Bet365 EE platform.
These cookies store your preferences — such as your chosen language, display settings, and geographic location — so you don't have to reset them each time you visit our platform.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform Bet365 EE.
Bet365 EE retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required by Malaysian law, whichever is longer.
Once the retention period has lapsed and there is no legal requirement preventing deletion, your data will be securely deleted or permanently anonymised from our systems.
Platform Bet365 EE is intended for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we become aware that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete the information and close the account in question. Parents or guardians who suspect their child has registered an account on our platform are encouraged to contact us immediately at support@bet365ee.plus.
Bet365 EE reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be posted on this page with a new effective date.
For significant and material amendments, we will notify members via in-platform notifications or their registered email address at least 14 days before the changes take effect. Continued use of the platform Bet365 EE after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.
We encourage you to check this page regularly to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Bet365 EE handle your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights under the PDPA 2010 have been violated. However, we encourage you to contact us first so we can resolve any issues directly and promptly.
The Bet365 EE support team is available to assist you 24 hours a day, 7 days a week in Bahasa Melayu. Don't hesitate to reach out if you have any privacy-related enquiries.